Terms of service
Terms of Service
Last updated: October 12, 2026
Overview
This website is operated by Glowbox Cosmetics by Anika (“Glowbox Cosmetics,” “we,” “us,” or “our”). Throughout the website, these terms refer to Glowbox Cosmetics.
We provide this website, including the information, tools, products, and services available through it, subject to your acceptance of these Terms of Service (“Terms”).
By accessing our website or purchasing products from us, you agree to these Terms and our applicable policies, including our Privacy Policy and Return & Refund Policy.
Please read these Terms carefully before using our website. If you do not agree to them, please discontinue use of the website.
Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products and services.
01. Online Store Eligibility
By using our website, you confirm that you are legally permitted to do so under the laws applicable to you.
Individuals under the age of 18 should have a parent or legal guardian review these Terms and provide permission for purchases where required by applicable law. Parents and guardians are responsible for supervising minors' use of the website where appropriate.
Our collection and use of personal information from children are addressed in our Privacy Policy.
You agree not to use our products or services for unlawful purposes or in violation of any applicable laws.
02. General Conditions
We reserve the right to refuse or limit service where reasonably necessary and permitted by law.
You agree not to reproduce, duplicate, copy, sell, resell, or commercially exploit any part of our website, products, or services without our prior written permission.
You must not attempt to interfere with the website's security, functionality, or proper operation.
03. Website Information
We make reasonable efforts to ensure that the information on our website is accurate and up to date. However, product descriptions, availability, prices, and other information may occasionally contain errors or require updates.
Website content is provided for general informational purposes and should not be treated as a substitute for professional advice where appropriate.
If we identify a material error affecting an order, we will take reasonable steps to address it and communicate with the customer where necessary.
04. Product Prices and Website Changes
All prices are displayed in the currency indicated at checkout or on the relevant product page.
Product prices, promotions, availability, and website features may change without prior notice. Price changes will not automatically alter an order that has already been confirmed, except where a correction or other action is permitted by applicable law.
We reserve the right to modify or discontinue products or services, subject to our obligations to customers with existing orders.
05. Products and Product Descriptions
We make reasonable efforts to display our products, colours, packaging, and descriptions as accurately as possible.
Actual product colours may vary slightly depending on device settings, lighting, and screen displays.
Some products may be available in limited quantities or exclusively online. Product availability is subject to stock.
We reserve the right to limit quantities, discontinue products, or decline orders where
reasonably necessary and permitted by law.
Customers should review product descriptions and ingredient information before purchasing. If you have concerns about an ingredient or possible sensitivity, please consult an appropriate healthcare professional before use.
06. Orders, Billing, and Payments
By placing an order, you agree to provide accurate, complete, and current billing, contact, and delivery information.
You are responsible for reviewing your order details before completing checkout, including product selections, quantities, delivery details, and applicable charges.
An order confirmation acknowledges receipt of your order but does not necessarily guarantee acceptance if payment, stock, pricing, or other issues require review.
Where an order must be declined, cancelled, or adjusted, we will take reasonable steps to notify you and arrange any refund required under our policies or applicable law.
Payments are processed through the payment methods and providers made available at checkout. We do not intend to collect or store full payment card details directly through ordinary website forms.
07. Delivery and Order Processing
Orders are processed according to the timelines stated in our Shipping & Returns Policy.
Delivery estimates begin at the stage specified in that policy and may be affected by courier operations, weather, public holidays, or other circumstances outside our reasonable control.
Customers are responsible for providing accurate delivery information and being available to receive their orders as arranged.
If a package is delayed, lost, or arrives damaged, please contact glowboxcosmetics@gmail.com so we can advise you on the appropriate next steps.
Nothing in these Terms excludes any responsibility or customer remedy that applies under applicable law.
08. Returns, Refunds, and Exchanges
Returns, refunds, exchanges, and damaged-product claims are addressed in our Return & Refund Policy.
Any restrictions described in that policy are subject to applicable consumer-protection laws. Nothing in these Terms removes rights or remedies that cannot legally be excluded.
Please consult the applicable policy on our website for instructions on reporting damaged products and requesting assistance.
09. Optional Tools and Third-Party Services
Our website may provide access to tools, payment services, delivery services, or other features operated by third parties.
These services may be subject to separate terms and privacy policies. We encourage customers to review those terms before using third-party services.
We are not responsible for independent third-party services to the extent that their actions fall outside our control, subject to any responsibilities imposed on us by applicable law.
10. Third-Party Links
Our website may contain links to external websites, including social media platforms and other third-party services.
These links are provided for convenience. We do not control or guarantee the accuracy, security, content, or privacy practices of external websites.
Your use of third-party websites is subject to their respective terms and policies.
11. Customer Reviews, Feedback, and Submissions
Customers may submit reviews, comments, suggestions, photographs, and other content through our website or communication channels.
By submitting content, you confirm that you have the necessary rights and permissions to share it and that it does not unlawfully infringe another person's rights.
You grant Glowbox Cosmetics a non-exclusive permission to use, reproduce, display, and share content you submit for purposes related to operating our website, displaying customer reviews, improving our products, and promoting our business, subject to applicable law.
We will not treat this clause as unlimited permission to use a customer's private information or image for unrelated purposes.
We reserve the right to moderate or remove content that is unlawful, misleading, abusive, or otherwise inappropriate.
12. Personal Information
The collection, use, and handling of personal information are governed by our Privacy Policy.
By using our website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable law.
13. Errors and Omissions
Occasionally, our website may contain typographical errors, inaccurate information, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other details.
We reserve the right to correct such errors and update website information. If an error materially affects an order, we will address the issue in accordance with applicable law and communicate with the customer where appropriate.
14. Prohibited Uses
You may not use our website or services:
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For any unlawful purpose.
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To violate applicable laws or regulations.
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To infringe our intellectual property or the rights of others.
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To submit fraudulent, misleading, or deceptive information.
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To harass, threaten, or harm others.
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To distribute malicious software or interfere with website security.
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To attempt unauthorized access to our website, systems, or customer information.
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To collect or misuse another person's personal information without authorization.
We may restrict or terminate access where necessary in response to violations, subject to applicable law.
15. Disclaimer of Warranties and Limitation of Liability
We strive to provide a reliable website and quality products. However, we cannot guarantee uninterrupted or error-free website operation.
To the extent permitted by applicable law, we exclude warranties that may lawfully be excluded and limit our liability for losses arising from the use of our website or services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable rights and remedies relating to consumer transactions, defective products, or other legally protected interests.
Customers should use cosmetic products according to their instructions and discontinue use if irritation occurs.
16. Indemnification
To the extent permitted by applicable law, you agree to be responsible for reasonable losses or claims arising directly from your unlawful use of our website, your infringement of another person's rights, or your material breach of these Terms.
This provision does not require you to indemnify Glowbox Cosmetics for losses caused by our own unlawful conduct or responsibilities that cannot legally be transferred to you.
17. Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be applied to the extent legally permitted or severed where necessary. The remaining provisions will continue in effect to the extent permitted by law.
18. Termination
We may suspend or terminate access to our website or services where reasonably necessary, including in response to fraudulent activity, security risks, or material violations of these Terms.
Termination does not remove any rights, obligations, or remedies that arose before termination or that continue under applicable law.
19. Entire Agreement
These Terms, together with the policies referenced in them, constitute the terms governing your use of our website and services, subject to any separate agreement that applies to a particular transaction.
If any provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
20. Governing Law
These Terms are governed by the laws of Trinidad and Tobago, subject to any mandatory consumer-protection rules or other laws that apply to the transaction.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, website, products, or legal obligations.
Updates will be published on this page with a revised “Last updated” date. Where required, we will provide additional notice or obtain consent.
Your continued use of the website following an update will have the effect provided by applicable law.
22. Contact Information
For questions or concerns regarding these Terms of Service, please contact:
Glowbox Cosmetics by Anika
Email: glowboxcosmetics@gmail.com
Website: glowboxcosmetics.com