Privacy policy

Privacy Policy

Last updated: October 12, 2026

At Glowbox Cosmetics by Anika (“Glowbox Cosmetics,” “we,” “us,” or “our”), we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and how you can contact us with privacy-related questions.

01. Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

  • Personal Information: Your first and last name, email address, telephone number, billing address, and shipping address.

  • Order Information: Order numbers, products purchased, purchase history, and transaction details.

  • Account Information: Account creation date and information associated with your customer account.

  • Payment Information: Payment-related details required to process your transaction. Payments may be handled by third-party payment providers.

  • Technical Information: IP address, browser type, device information, and information about how you interact with our website.

  • Location Information: General location details, such as your country or city, where available.

  • Customer Content: Product reviews, feedback, photographs, and other content you submit or share with us, including through promotions and social media.

02. How We Use Your Information

We may use your personal information to:

  • Process, confirm, and fulfil your orders.

  • Arrange delivery and communicate order updates.

  • Process payments and help prevent fraudulent transactions.

  • Create and manage customer accounts.

  • Respond to questions, complaints, and customer service requests.

  • Send promotional emails or text messages where you have provided the required consent.

  • Improve our website, products, customer experience, and marketing efforts.

  • Administer giveaways, promotions, and customer feedback activities.

  • Maintain business records and meet applicable legal obligations.

03. How We Share Your Information

We do not sell your personal information as part of our ordinary business operations.

We may share relevant information with trusted third-party service providers when necessary to operate our business, including:

  • Shopify: Our e-commerce platform, which hosts and supports our online store.

  • Payment Providers: Services that process payments and help protect transactions.

  • Delivery Providers: Courier services that require your name, contact details, and delivery address to fulfil your order.

  • Website and Marketing Services: Tools used to operate our website, measure performance, or send marketing communications, where applicable.

  • Legal and Regulatory Authorities: Where disclosure is required or permitted by applicable law.

These providers may process information in accordance with their own privacy policies and applicable contractual or legal obligations.

04. Marketing Communications

With your consent where required, we may send you emails or text messages about new products, promotions, launches, and Glowbox Cosmetics updates.

You may unsubscribe from promotional emails using the unsubscribe link provided. For promotional text messages, you may opt out using the instructions provided in the message or by contacting us.

Opting out of marketing communications will not prevent us from sending essential messages relating to your orders or account.

05. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic, and improve your shopping experience.

Some technologies may be provided by Shopify or other third-party services. You can manage available cookie preferences through our website settings, where provided, and through your browser settings.

06. Data Security and Retention

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, or disclosure.

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, maintain relevant business records, resolve disputes, and meet applicable legal obligations.

No method of electronic storage or transmission can be guaranteed to be completely secure.

07. Your Privacy Rights

Depending on applicable law, you may be entitled to request access to your personal information, ask for inaccurate information to be corrected, or request deletion of information where appropriate.

To make a privacy-related request, contact us at glowboxcosmetics@gmail.com. We may need to verify your identity before responding.

08. Third-Party Websites

Our website and social media pages may contain links to third-party websites, including Instagram and other platforms. These websites operate under their own privacy policies, and we are not responsible for their privacy practices.

We encourage you to review their policies before providing personal information.

09. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

Glowbox Cosmetics does not knowingly collect personal information directly from children under the age of 13 without appropriate authorization.

Individuals under the age of 18 should obtain permission from a parent or legal guardian before making a purchase or providing personal information where required by applicable law.

If we become aware that personal information has been collected from a child inappropriately, we will take reasonable steps to address the matter in accordance with applicable law.

10. International Processing

Some service providers we use may process or store personal information outside Trinidad and Tobago. Where this occurs, we will take appropriate steps to handle such information in accordance.