Refund policy

Return & Refund Policy

At Glowbox Cosmetics, we take pride in the quality of our products and want every customer to have a positive shopping experience. Please review our return and refund policy below.

01. Refunds, Returns & Exchanges

Due to the nature of our cosmetic products, we generally do not accept returns or exchanges. Refunds are not offered for change of mind or incorrect product selections.

This policy does not affect any rights or remedies you may be entitled to under applicable law.

02. Damaged Products

If your order arrives with a damaged product, please contact us within 24 hours of receiving your order at glowboxcosmetics@gmail.com.

To help us assess your request, please include:

  • Clear photographs showing the damage to the product.

  • A screenshot of your order confirmation or receipt.

Once your request has been reviewed and the damage confirmed, we will arrange an appropriate resolution in accordance with applicable law. Where a replacement is appropriate, it will be provided at no additional cost.

03. Contact Us

For questions or concerns regarding your order, please email glowboxcosmetics@gmail.com.

Thank you for choosing Glowbox Cosmetics. We appreciate your support and are committed to addressing your concerns professionally and fairly.