Shipping policy

SHIPPING & RETURNS POLICY

At Glowbox Cosmetics, we want your shopping experience to be smooth from checkout to delivery. Please review our delivery options, processing times, and policies below before placing your order.

01. DELIVERY OPTIONS

TTPOST Courier Service

TT$40 | 3–5 Business Days

  • Orders are dispatched once payment has been confirmed and registered in our account and processing is complete.

  • Delivery is made to your home or place of work, subject to TTPOST's delivery procedures.

  • Once your order has been dispatched, delivery is handled by your selected courier service. Delivery times are estimates and may be affected by circumstances outside our control. If your package is delayed, lost, or arrives damaged, please contact us at glowboxcosmetics@gmail.com so we can advise you on the next steps.

Express Courier Service

TT$45 | 1–2 Business Days

  • Available for customers in Trinidad and Tobago who prefer a faster delivery option.

  • The courier will contact you directly to arrange delivery.

  • Once your order has been dispatched, delivery is handled by your selected courier service. Delivery times are estimates and may be affected by circumstances outside our control. If your package is delayed, lost, or arrives damaged, please contact us at glowboxcosmetics@gmail.com so we can advise you on the next steps.

Delivery timeframes begin after processing is complete and your package has been dispatched. Delivery times may vary due to circumstances beyond our control.

02. ORDER PROCESSING

Orders are processed within 1–3 business days after payment confirmation.

Please note that processing time is separate from delivery time. Your selected delivery timeframe begins once your order has been processed and handed over to the delivery service.

03. REFUNDS, EXCHANGES & RETURNS

Glowbox Cosmetics does not accept returns or exchanges and does not offer refunds, except where required by applicable law.

Please review your order carefully before completing your purchase.

04. DAMAGED PRODUCTS

If your order arrives with a damaged product, please notify us within 24 hours of receiving your package.

To submit a report, email glowboxcosmetics@gmail.com with the following:

  • Clear photographs of the damaged product(s).

  • A screenshot of your order confirmation or receipt.

Resolution: Once the damage has been reviewed and confirmed, the affected product(s) will be replaced. Requests submitted outside the stated timeframe may not be accommodated.

Thank you for choosing Glowbox Cosmetics. We appreciate your support and look forward to being part of your beauty routine.